1. Overview
At NF Shop 24, customer satisfaction is our top priority. If you are not satisfied with your purchase, we are here to help.
2. Return Eligibility
- Request must be made within 7 days of delivery
- Product must be unused and in its original packaging
- All accessories and tags must be included
- Proof of purchase (order ID) must be provided
3. Non-Returnable Items
- Perishable goods
- Personal care items
- Customized or personalized products
- Digital/downloadable products
- Products with broken seals
4. Return Process
- Contact us within 7 days of delivery with your order ID.
- Get approval — our team will review your request.
- Ship the product back in original packaging.
- Refund/Replacement processed within 5–7 business days.
5. Refund Options
- Full Refund — returned via original payment method
- Store Credit — for future purchases
- Replacement — same product sent again if defective
6. Cancellation Policy
- Orders can be canceled within 24 hours of placement.
- Orders that have already been shipped cannot be canceled.
7. Contact Us
Phone: +8801820834086 | Email: info@nfshop24.com
